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ViaSyl at SFSU: ITEC 745
Final Project: Business Communications Formats

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Welcome to this business communications formats website. If you are looking for a quick study of the formats of business communications including letters, memos, reports and resumes without having to delve into the matters of rhetoric, you've come to the right place.

Proceed in by choosing your subject from the navigation panel at left. Press home from any page to return. Use the search form at the top of the navigation section to find key words within this site.

If you'd like a check of the materials introduced on these pages, the exercises and quiz links will give you some feedback and recommendations for further study.

If you'd like to offer some comments or have a question, you'll find an email link at the bottom of each page.


Business communications, and writing generally, are part of our work and personal lives. We need good business writing skills throughout our working days and in the day-to-day conduct of our lives. We need skill not only in developing content, important as that is, but the content needs to be supported by the "first impression" of the format in which it is presented. Knowledge of the conventions of business communication styles and formats is needed in order to prepare various types of letters, memos, resumes, and reports we may be called upon to write.

The basics of the various forms of business communications are presented in these pages to give you a simple guide for these not always pleasant, but certainly necessary tasks. Several tools for assessing your understanding of the materials will also be presented.

In addition, I will provide you with related sources currently available on the Internet. For example, check the Purdue Online Writing Center for some important tips on general business writing style for a North American business audience. (But please don't forget to come back.)